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How to get Google reviews from QuickBooks customers

The best time to ask for a review is right after the customer pays in full. The job is done and the customer is happy to close it out.

Steps

  1. Get your Google review link. In your Google Business Profile, click "Ask for reviews" and copy the link.
  2. Pick the trigger. Use "invoice paid in full" (balance $0). Do not ask after a deposit or a partial payment.
  3. Pick the contact. Use the customer's main email or mobile phone in QuickBooks.
  4. Write a short ask. Thank them, ask for a Google review, and add the link. One sentence is enough.
  5. Send one reminder at most. If there is no click after a few days, send one follow-up, then stop.
  6. Ask everyone. Google does not allow incentives for reviews or filtering out unhappy customers (Google's prohibited and restricted content policy).

Do it automatically

InvoiceStars connects to QuickBooks Online and does steps 2 to 6 for you for $25/month.

FAQ

When should I ask a QuickBooks customer for a review?

Right after the invoice is paid in full. That is when the work is done and the customer is satisfied.

Can I offer a discount for a Google review?

No. Google's policy does not allow incentives for reviews.

Does QuickBooks Online send review requests by itself?

We have not found a built-in Google review request feature in QuickBooks Online. Apps like InvoiceStars add it.

How many reminders should I send?

One. More than one can annoy customers.

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